Here's how we handle returns, exchanges, and anything that arrives damaged.

Damaged in Transit

If your order arrives broken or damaged, contact us at gingerspopupsnz@gmail.com within 7 days of delivery, with photos of the damage and the packaging. We'll arrange a replacement or refund – no need to return broken items to us.

Sale Items

Sale and seconds-grade items are final sale – no returns or exchanges, unless faulty.

Your Rights

This policy is in addition to your rights under the Consumer Guarantees Act 1993, and nothing here limits or excludes those rights.

Returning an Item

Please contact us at gingerspopupsnz@gmail.com before sending anything back, so we can confirm the return and provide the address.